Managed IT Services

Marlabs’ Managed IT Services provides 24x7 comprehensive Incident Management, Problem Management, Release Management, Availability Management and Continuous Improvement Services for datacenter and application infrastructure. Our services are delivered through transparent, cost effective, and efficient processes modeled on ITIL, ISO, and industry best practices. 
 
Our Comprehensive managed services include:
  • Managed Hosting Services
  • Enterprise Monitoring Services
  • Network Services
  • IT Service Desk
  • Messaging and Collaboration Services 
  • Systems Administration Services 
  • Database Administration Services
Managed Hosting Services
Marlabs provides hosting services leveraging high performance dedicated compute resources from our global network of datacenters in the US. We offer fully managed SLA-based hosting services for providing a reliable and stable operating environment for mission-critical applications. Our state of the art SSAE 16 Type II compliant datacenter comes with inbuilt security features at no additional cost. Our deep expertise and customized security features make Marlabs the ideal choice for hosting sensitive business critical applications. Our hosting services include fully managed and affordable disaster recovery and business continuity solutions for hosting business critical applications.
Our secure managed hosting service comes bundled with the following features:
  • 99.99% availability SLA
  • N+1 redundancy
  • 24x7x365 managed services support
  • Backup services
  • OneConsole Unified Service and Operations Management Platform
  • Customized threat protection
  • Disaster recovery and business continuity.
Enterprise Monitoring Services
Ensuring availability and performance across the enterprise infrastructure is critical for organizations today. Marlabs multi-site Global Network Operations Center monitors and manages all critical components of the enterprise computing infrastructure. Our enterprise monitoring services include monitoring, notification, and trouble resolution. Our OneConsole Platform provides a single pane of glass for gaining visibility into the availability and performance of business critical applications running on premise and Cloud.
Our monitoring services include availability and performance monitoring of the following:
  • Hardware monitoring
  • Physical and virtual servers
  • Applications services
  • Network devices and services
Network Services
Marlabs Network services enable enterprises keep the network infrastructure running at peak performance and increase the availability and security posture of the global network environment. Our comprehensive network services include:
  • Network monitoring services
  • Network design and implementation
  • LAN and WAN management
  • Network optimization
  • Unified communications
  • Network hardening and tune-up
IT Service Desk
Marlab’s IT Service desk provides a unified approach to Level 1 Support using process driven delivery framework for Incident Management and Problem Management. Our 24x7 support team provides clients with a single point of contact for their support requirements and interfaces with extended support teams depending upon whether Marlabs IT team, client IT team or a third party provider provides the next level of support. Service desk being a key component of IT operations, Marlabs understands the importance of delivering a cost effective, innovative, and flexible solution for Service Desk operations to clients. Our 200+ network points of presence across the globe enable us to provide a 24x7 Unified Helpdesk Support across the globe covering APAC, EMEA and NASA regions.
Marlabs Service Desk support features include:
  • 200+ network points of presence across the globe for providing local call-in numbers
  • 99.999% of VoIP uptime
  • Cognitive knowledge base
  • Continuous service improvements
  • OneConsole real-time SLA dashboards
Messaging and Collaboration Services 
Marlabs messaging and collaboration services reduce the costs and complexities of managing email and Lync infrastructures while ensuring protection and compliance. We help address the key challenges in MS Exchange, Office 365 Management, Lync design, health checks, migration, and remediation to ensure maximum value by optimally using clients’ messaging and collaboration infrastructure. 
Marlabs’ managed services include:
  • MS Exchange implementation, migration, upgrade, and management
  • Lync on premise, hybrid implementation and management
  • Office 365 migration services
Systems Administration Services 
Marlabs’ comprehensive enterprise server management functions free up clients’ resources to focus on strategic IT functions. Our services in this domain include installation, monitoring, patch management, and ongoing life cycle services support of Windows, Linux, and UNIX servers. Our partnership with VMware and Microsoft enables comprehensive management and support on vSphere and Hyper-V environment. 
Marlabs Sys Admin services include:
  • Server OS management
  • vSphere, Hyper-V and Xen hypervisor management
  • Storage management
  • Web server and middleware services management
Database Administration Services 
Marlabs remote database management services provide comprehensive support for database systems and related applications. Marlabs provides DBA services remotely through Global Command Centers located in our state of the art delivery centers. Our certified DBAs provide end-to-end support for Microsoft SQL Server, Oracle, and MySQL databases in on premise and Cloud.
Comprehensive database administration services include:
  • Database monitoring services
  • Database administration services
  • Database vulnerability management services

 

Case Study
Marlabs provided a centrally-managed infrastructure and application support model for a leading global life sciences and high technology company.

 

Case Studies

  1. OneConsole system unifies messaging infrastructure and user interfaces of multiple ticketing/messaging systems
  2. End-to-end enterprise scalable application infrastructure solution addresses current and future industry needs
  3. Managing private cloud for county government improves online services
  4. Always available SAP support desk helps realize optimized application environment

Resources

  1. Bala K P on Infrastructure
  2. Manick Sundaram discussing RIMS
  3. Company fact sheet
  4. Marlabs Network Vulnerability Assessment Services